Great service is the cornerstone of success for any business. But providing it can be a challenge in today’s fast paced, ever-changing, high-expectation travel marketplace. Each time you reach and out touch your clients, no matter what communications method, you are providing them service. In this course, we discuss:

• How closely sales and service are tied together
• Best practices of great service
• The consequences of providing poor customer service.

Level: All Levels. Developed for agents who want to enhance and further develop their customer service skills.