Event | Spotlight Session: Assessing Client Resiliency |
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Date | 4/20/2018 |
Time | 5:30pm - 6:30pm |
Description | Overview of how people respond to different cultures and customs and resiliency as a psychographic factor. This session features a peer discussion of adapting service and recommendations based on assessment of customer response to cultural change. *Not eligible for CLIA credit Level: All levels |